Boost your
Customer service
Agents

Indicate me helps you ensure that
your team always performs at its best

Self-leadership

Put the agent in the driver’s seat of their own development and increase engagement in customer service.

Improved insights

Get a complete overview of your customer service in just a few minutes and cross-analyze different key metrics.

Optimization of time

Get a solid understanding of where time is spent in customer service and improve your productivity and efficiency.

Speech to text

Analyze and categorize calls automatically based on how the customers expresses themselves.

THIS IS WHAT WE DO

We visualize insights for customer service

Indicate me offers a web-based tool that unlocks insights and visualizes them in an easy-to-read dashboard. This results in higher quality customer service.

With Indicate me, you can be confident that your team is delivering the best customer service, no matter where they are located. Additionally, you get a tool for self-leadership and gamification, which leads to higher engagement.

With Indicate me, you can:

  • Boost your agents engagement
  • Gain insight into your customer service performance
  • Optimize staffing for better response times
  • Increase customer satisfaction
  • Promote self-leadership among your agents

Customers of Indicate me love the tool! That’s why we receive a Net Promoter Score (NPS) of 76.5, where we ask the question “How likely is it that you would recommend Indicate me to a friend or colleague?”. The score for NPS ranges from -100 to +100, meaning a score closer to 100 indicates a majority of ambassadors, and is a high rating for the company.

Book a demo

CUSTOMERS

What our clients say about us

Theresia M. Andersson,
Ikano Bank

Indicate me is like the iPhone for the world of statistics.

Fredrik Eriksson,
Svenska Spel

It's easy to gather all the key metrics in one interface, allowing us to quickly see how the organization is performing while also making it easy to compare data.

Fredrik Löfgren,
Aller Media

Through Indicate me, my agents receive constant feedback and control over their own results.

Jennifer Ala-Katara,
NetOnNet

What was great about the startup was that Indicate me reached out to our stakeholders to coordinate an integration. We didn't have to be a middleman, they owned the entire implementation process.

Krisitian Hagstedt,
Ellos Group

With Indicate me, we gain better insight into our customer interactions, as we get the perspective of both the leader, agent, and customer, creating a triangulation.
Theresia M. Andersson

Theresia M. Andersson,
Ikano Bank

Indicate me is like the iPhone for the world of statistics.
Fredrik Löfgren

Fredrik Löfgren,
Aller Media

Through Indicate me, my agents receive constant feedback and control over their own results.
Fredrik Eriksson

Fredrik Eriksson,
Svenska Spel

It's easy to gather all the key metrics in one interface, allowing us to quickly see how the organization is performing while also making it easy to compare data.
Jennifer Ala-Katara

Jennifer Ala-Katara,
NetOnNet

What was great about the startup was that Indicate me reached out to our stakeholders to coordinate an integration. We didn't have to be a middleman, they owned the entire implementation process.
Krisitian Hagstedt

Krisitian Hagstedt,
Ellos Group

With Indicate me, we gain better insight into our customer interactions, as we get the perspective of both the leader, agent, and customer, creating a triangulation.

Are you curious about speech to text?

Maximize the value of your customer contacts with Indicate me’s revolutionary solution for call analysis. Our technology offers in-depth and valuable insights from thousands, up to millions of customer calls, supporting you to make quick and informed decisions and providing you with the tools you need to take control of opportunities for improvement.

✓ Analyze and categorize conversations automatically based on customers expressions
✓ Automatically determine how your customers feel through sentiment analysis
✓ Link sentiment to other key metrics such as customer satisfaction
✓ Find tailored information through free search criteria

I would love to tell you more – shall we meet digitally?

/Viktoria Passgård, Sales Manager

Book a demo

Are you curious about speech to text?

Maximize the value of your customer contacts with Indicate me’s revolutionary solution for call analysis. Our technology offers in-depth and valuable insights from thousands, up to millions of customer calls, supporting you to make quick and informed decisions and providing you with the tools you need to take control of opportunities for improvement.

✓ Analyze and categorize conversations automatically based on customers expressions
✓ Automatically determine how your customers feel through sentiment analysis
✓ Link sentiment to other key metrics such as customer satisfaction
✓ Find tailored information through free search criteria

I would love to tell you more – shall we meet digitally?

/Viktoria Passgård, Sales Manager

Book a demo

THIS IS WHAT WE OFFER

Our tools for customer service

Link to: Self-leadership and engagement

Self-leadership and engagement

Put the agent in the driver’s seat of their own development and increase engagement in customer service.

Read more
Link to: Improved insights

Improved insights

A data-driven business analysis service that enables insights between different key performance indicators (KPIs).

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Link to: Increased customer satisfaction

Increased customer satisfaction

A service for quality assurance and better insights into your customer experiences.

Read more
Link to: Optimization of time

Optimization of time

With our features, you’ll have a clear overview of where the time in customer service is being spent.

Read more
Link to: Speech to text

Speech to text

With our speech-to-text analysis, you’ll understand your customers better – without asking.

Read more

We integrate with the most well-known platforms in the market…
…And of course many more as well!

 

OUR VALUES

A new way of thinking

A lot of data – that´s great, right?

There is a belief that more data leads to better decision-making, but we often end up measuring just for the sake of it.

While we do love data, we recognize that it must contribute to valuable insights. Therefore, we focus solely on the key performance indicators (KPIs) that make a difference and provide insights that can benefit the organization.

Reports – Can we stop it?

Many leaders create manual reports and then convey the insights further. This takes time, which means that the insights can become outdated.

Isn’t it better if everyone has the same insights directly? Then we can steer in the same direction without the report step, which is important for self-leadership!

Security through long contracts?

It is a common trend for suppliers to seek long-term contracts from customers, often spanning many years. This results in a sense of security for the providers.

We are different. Our contracts can be terminated with short notice, the most important thing for us is to continuously create value for our customers.

CUSTOMER VIDEO

Indicate me meets Carglass

How does the Indicate me tool help Carglass customer service?

Lina Bjelkmar, CEO of Indicate me, meets with Katya Grönroos, Customer Center Manager at Carglass, who explains how they use Indicate me in their customer service.

By using our service, Carglass has started using key performance indicators such as productivity to increase customer time, as well as gamification in the form of competitions in their customer service. In addition, Carglass leaders have saved time as they no longer need to manually compile data.

WHY INDICATE ME

Why do customers choose us?

Solid expertise in the industry

Indicate me has a background in customer service outsourcing. Before the tool was developed, we asked ourselves: How can we keep track of our operations with hundreds of agents and multiple systems?

Thus, we built Indicate me and started our journey of change. With the tool, we were able to tap into a goldmine of information. The result? Insights that led to millions of kronor in savings for the outsourcing company. Today, that company is one of Sweden’s largest players in customer service outsourcing.

Improved insights

With Indicate me, you get a quick and consistent view of your data, despite different sources. We gather everything in one place, enabling cross-analysis of different key figures.

Transparency

Customer service agents have access to their own results.

Increased self-leadership

Indicate me ensures that your agents deliver customer service experiences beyond the ordinary through increased engagement and motivation.

Coaching

Team leaders can coach their agents no matter where they are. Indicate me gives your organization the tools you need to create engaged, motivated, and loyal agents.

There’s a lot to like about Indicate me

With Indicate me, you get more than just a tool. You get a ready-made and proven concept. The tool is simple and user-friendly. At startup, we take ownership of the implementation process with your subcontractors. This allows you to sit back – while we do the job.

  • A fully developed concept

  • Translating numbers into behaviours

  • Scalable/easy to add on modules

  • Easy to get started

  • Many big and well known customers

Personal Customer
Success Manager

As our customer, you will receive a personal contact person, a so-called Customer Success Manager”, who will assist you in getting started with our tool and achieving maximum efficiency. Your Customer Success Manager will be available to answer questions and help you grow with the tool, as well as provide tips and advice along the way.

Read more about us

Personal Customer
Success Manager

As our customer, you will receive a personal contact person, a so-called Customer Success Manager”, who will assist you in getting started with our tool and achieving maximum efficiency. Your Customer Success Manager will be available to answer questions and help you grow with the tool, as well as provide tips and advice along the way.

Read more about us

The tool from Indicate me provides value
across several different roles

Customer service managerSystem owner Team leaderAgents

For the Customer service manager

With our knowledge in customer service and our user-friendly tool, we help you reach your company’s goals.

Indicate me is the only tool you need to ensure that your team delivers the best customer service no matter where they are, while also providing insights that are of interest to the entire company. We find that the internal status of customer service increases with this visualization and clarification of how much valuable information the unit possesses.

Results that you can expect from using Indicate me include:

  • Increased customer satisfaction
  • Increased insights
  • Optimization of time
  • Time savings for leaders
  • Increased engagement and more motivated agents

For the System owner

Getting started with Indicate me is easy. We take ownership of the entire implementation process and keep in touch with your subcontractors to enable integration. We have extensive experience integrating with underlying systems such as telephony platforms, case management systems, and scheduling systems.

Consolidating systems into one interface contributes to streamlined workflows and increased insights into customer service. Results you can expect include improved processes, more satisfied agents, and cost savings for the company.

Indicate me is GDPR compliant and helps you manage personal data in customer service in a correct manner. The tool is authorization-controlled, ensuring that the right information is visualized for the right person. All data storage is within the EU.

Indicate me drives development forward when it comes to new technology and artificial intelligence such as sentiment analysis and automatic analysis of interactions with customers. We have our own team of developers and support. You don’t have to worry about maintenance or the system becoming obsolete.

For the Team leader

Indicate me helps you to get more satisfied and engaged agents through a higher level of self-leadership. We provide your agents with direct access to their own results, saving you both time and effort. Instead of performing time-consuming analyses that require hours from various systems, you can achieve the same insights with just one click. This gives you more room for activities that drive the company forward and support and coaching of agents. We are here to simplify your everyday life.

With Indicate me, you get an overview of whether your agents are in line with your goals in your most important key metrics, such as customer satisfaction. Regardless of whether your agents work remotely or in the office, you have full control. If you need to take action on something, as a leader, you receive a notification in the tool. For example, if a customer has left a bad review, you will receive a notification directly to you that includes information regarding who had the interaction, the opportunity to listen or read the interaction, the customer’s possible comment, and their contact information. This allows you to take action, such as contacting the customer or coaching the agent.

We have many specially developed functionalities for you as a team leader, including monitoring, coaching, team competitions, engagement, and much more! Feel free to contact us if you want to know more.

For the Customer service agent

” It is ABSOLUTELY wonderful to see comments from customers and reflect on how I can become even better!” – Nils Svensson, Customer Service Agent at Ellevio.

Traditionally, information has flowed from manager to agent. We do things differently. We believe it’s more important that you, who are in direct contact with customers, receive information about your performance directly. Throughout the day, you’ll receive positive notifications, such as when you’ve made a customer really happy!

In Indicate me, you have access to coaching forms and can play back and evaluate your own calls. You can see how you are doing in your most important metrics, such as customer satisfaction. Do you like to compete? Perfect, then you can start a duel against your friend in an area you want to develop in or where you excel, perhaps sales or customer service?

In Indicate me, there are several features that make your work as a customer service agent a bit more enjoyable. Here, you can climb from junior agent to pro, receive awards, and much more.

CONTACT

Curious about Indicate me?

Contact us by phone, email, or by using the form below.

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