Focus on the right things

With Indicate me, you get a clear overview of all the time spent in customer service, which helps you easily see what is required to provide the best and fastest customer service to your customers. For example, you can see if agents need more training in a specific area or if there are cases that are handled inefficiently. It is also easy to see differences in efficiency between different channels, such as phone, chat, or email. All of this is analyzed and visualized in Indicate me to help you focus on the right things. Indicate me is an excellent tool for optimizing staffing in your customer service and easily identifying areas for improvement.

Filtering

In the tool, you can view parameters over a specified time period and agent competency. This includes results in case handling time, post-processing time, absence, productivity, and efficiency.

Manage all key figures in one place

All visualization of insights is done entirely without manual intervention and results in you gaining full control over where time is being spent and how time or channels can be optimized, both at the process and individual level. Indicate me automatically collects statistics from multiple sources, such as your contact center platform and scheduling system.